Your Privacy is Important to Us

Turning Point Youth Services is committed to protecting your privacy and takes the utmost care in the collection, use, security and disclosure of personal health information related to our clients and their families. All information is stored in a manner that protects its security, and similar measures are also applied to the destruction of personal information. We are committed to meeting the privacy standards established by relevant legislation, including Ontario’s health privacy law, the Personal Health Information Protection Act (PHIPA), the Youth Criminal Justice Act and Child and Family Services Act.

Our Practices

We collect, use and disclose (meaning share) your health information to:

  • treat and care for you (including for example assessments, counselling and treatment);
  • provide appointment reminders to you;
  • update you of upcoming events, activities and programs;
  • deliver and evaluate our programs;
  • plan, administer and manage our internal operations;
  • be paid or process, monitor, verify or reimburse claims for payment;
  • conduct risk management, error management, and quality improvement activities;
  • educate our staff and students;
  • do fundraising;
  • respond to or initiate proceedings;
  • conduct research (subject to certain rules);
  • compile statistics;
  • allow for the analysis, administration and management of the health, children’s mental health and youth justice systems;
  • comply with legal and regulatory requirements (licensing of our residential programs);
  • assist with Accreditation (a process where outside reviewers look at our work to see if we are meeting standards); and
  • fulfill other purposes permitted or required by law

Our collection, use and disclosure (sharing) of your personal health information must follow the law.

For More Information or To Make a Complaint

If you would like a copy of our Privacy Policy, please ask us for a copy. We encourage you to ask any questions or tell us about any concerns you might have about our privacy practices. You can reach our Privacy Officer at:

Executive Director
Turning Point Youth Services
95 Wellesley St. E.
Toronto, ON  M4Y 2X9
Tel. 416-925-9250

If, after contacting us, you feel that your concerns have not been addressed to your satisfaction, you have the right to complain to the Information and Privacy Commissioner of Ontario. The Commissioner can be reached at:

Information and Privacy Commissioner of Ontario
2 Bloor Street East,
Suite 1400
Toronto, ON M4W 1A8
1-800-387-0073
or visit the IPC website via www.ipc.on.ca