Your Privacy is Important to Us
Turning Point Youth Services is committed to protecting your privacy and takes the utmost care in the collection, use, security and disclosure of personal health information related to our clients and their families. All information is stored in a manner that protects its security, and similar measures are also applied to the destruction of personal information. We are committed to meeting the privacy standards established by relevant legislation, including Ontario’s health privacy law, the Personal Health Information Protection Act (PHIPA), the Youth Criminal Justice Act and Child and Family Services Act.
Our Practices
We collect, use and disclose (meaning share) your health information to:
- treat and care for you (including for example consents, assessments, and treatment plans);
- provide appointment reminders to you;
- update you of upcoming events, activities and programs;
- coordinate your care with your other care providers, including through shared electronic health information systems and local and provincial programs;
- deliver and evaluate our programs;
- be paid or process, monitor, verify or reimburse claims for payment;
- conduct risk management, error management, and quality improvement activities;
- educate our staff and students;
- dispose of your information if the purpose for which we collected it has been fulfilled and we no longer need to keep it;
- seek your consent (consent of a substitute decision-maker) where appropriate;
- respond to or initiate proceedings;
- conduct research (subject to certain rules);
- compile statistics;
- allow for the analysis, administration and management of health and youth justice systems;
- comply with legal and regulatory requirements for example, licensing of our Live-In programs;
- assist with Accreditation (a process where outside reviewers look at our work to see if we are meeting standards); and
- fulfill other purposes permitted or required by law
Our collection, use and disclosure (sharing) of your personal health information must follow the law.
For More Information or To Make a Complaint
If you would like a copy of our Privacy Policy, please ask us for a copy. We encourage you to ask any questions or tell us about any concerns you might have about our privacy practices. You can reach our Privacy Officer at:
Executive Director
Turning Point Youth Services
95 Wellesley St. E.
Toronto, ON M4Y 2X9
Tel. 416-925-9250
If, after contacting us, you feel that your concerns have not been addressed to your satisfaction, you have the right to complain to the Information and Privacy Commissioner of Ontario. The Commissioner can be reached at:
Information and Privacy Commissioner of Ontario
2 Bloor Street East,
Suite 1400
Toronto, ON M4W 1A8
1-800-387-0073
or visit the IPC website via www.ipc.on.ca
