Turning Point supports diversity, and we serve clients with wide ranging needs and diverse identities. We encourage our clients to share any special needs or concerns at their initial meeting. There are many ways in which we are able to accommodate people. Plans are developed in partnership with our clients which helps to ensure we are building upon each person’s strengths and needs. This also includes our client’s and their family’s language and communication needs. If we do not have staff who are able to meet language or cultural needs, we bring in outside resources.

Our central location is at 95 Wellesley Street East in the heart of the gay village. It’s conveniently located in downtown Toronto, easily accessible by public transit, and wheelchair accessible with assistance. In some situations clients may also request services at home, in their community or by phone.

Because our clients or their family may be in school or work during the day, we can arrange to meet in the evening. And most of our services are available free of charge.

Download our Accessible Customer Service Policy

Download our Multi-Year Accessibility Plan